NHS App Now Sends Real-Time Prescription Alerts

Millions of NHS app users across England can now receive real-time alerts on their smartphones and smartwatches when their prescriptions are ready for collection ^[1]. The new feature, rolled out at nearly 2,500 pharmacies including every Asda and Boots location, aims to reduce avoidable calls and premature visits to chemists ^[2].

To receive notifications, users must enable push alerts within the app settings. Health innovation minister James Frith hailed the update as a practical use of digital technology, saying it improves patient experience while freeing up pharmacy staff time ^[1].

The rollout follows the success of the NHS app’s ‘Amazon-style’ prescription tracker, launched in May 2025, which has been accessed by nearly 2.9 million people. Currently, approximately one in three pharmacies in England offers the tracking service ^[1].

Rob Thompson, chief digital, data and technology officer at NHS England, stated that the new alerts represent a key step in empowering patients to manage their healthcare more independently, while also easing administrative pressures on pharmacy teams. He urged all NHS app users to activate notifications to fully benefit from the service ^[1].

Rachel Power, chief executive of the Patients Association, welcomed the change, noting it addresses a long-standing patient request and supports access to information through flexible, user-friendly channels ^[1]. Henry Gregg, chief executive of the National Pharmacy Association, said the system will reduce routine call volumes for staff and promote greater use of digital tools among patients ^[2].

The feature is already active in thousands of pharmacies, with a full rollout across England expected in the coming weeks. The story was first reported by Daily Mail and The Independent.